1. Introduction
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use HelloBooth services. By using HelloBooth, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not access or use our services.
2. Information we collect
2.1 Personal information
- Student information: name, date of birth, school, class, student ID number.
- Parent / guardian information: name, phone number, email address, national ID.
- Contact information: phone numbers, email addresses, physical addresses.
- Financial information: transaction history, wallet balance, payment methods.
- Communication data: call logs, approved contact lists, voice message records.
2.2 Usage information
We automatically collect device information (type, OS, unique identifiers), IP address and location data, app usage statistics and preferences, and transaction patterns and timing.
2.3 School-provided information
We receive student enrollment data, academic term schedules and approved calling windows and restrictions from partner schools.
3. How we use your information
3.1 Service delivery
- Process transactions and maintain wallet balances.
- Enable voice communication during approved hours.
- Manage student accounts and verify identities.
- Provide parent dashboard access and controls.
3.2 Safety & security
- Enforce calling restrictions and approved contact lists.
- Monitor for fraudulent or unauthorized activities.
- Comply with school policies and schedules.
- Protect minors per child-protection laws.
3.3 Communication
- Send transaction notifications and alerts.
- Provide customer support and respond to inquiries.
- Inform about service updates and new features.
3.4 Improvement & analysis
- Analyze usage patterns to improve services.
- Develop new features and functionality.
- Generate aggregated insights for schools.
4. Information sharing & disclosure
We do not sell, trade or rent your personal information. We may share information as follows:
4.1 With parents / guardians
Parents have full access to their child's account information — transaction history, wallet balance, call logs and communication records, and spending analytics.
4.2 With schools
We share limited information for student enrollment verification, aggregated (non-personal) usage statistics, and compliance with school policies.
4.3 With service providers
Trusted third parties for payment processing, telecommunications services for voice calls, cloud storage and data hosting, and analytics and technical support.
4.4 Legal requirements
We may disclose information to comply with legal processes, protect the rights and safety of SparkLab Technologies and users, or investigate fraud or security issues.
5. Data protection for minors
HelloBooth is designed for students with parental consent and oversight. Special protections include:
- Parental consent required for account creation.
- Parents maintain full control and visibility over accounts.
- Restricted communication to approved contacts only.
- No marketing or advertising directed at minors.
- Enhanced security measures for minor accounts.
6. Data security
- Encryption of data in transit and at rest.
- Secure authentication and access controls.
- Regular security audits and testing.
- Employee training on data protection.
- Incident response procedures.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Data retention
We retain personal information as long as necessary to provide services, comply with legal/regulatory requirements, resolve disputes and enforce agreements, and meet school record-keeping requirements. Transaction records are typically retained for 7 years per financial regulations. Communication logs are retained for the duration of the academic year unless longer retention is required by law.
8. Your rights & choices
8.1 Access & correction
- Request access to your personal information.
- Correct inaccurate or incomplete information.
- Receive a copy of your data in a portable format.
8.2 Control & consent
- Manage communication preferences.
- Update approved contact lists.
- Adjust privacy settings within the app.
8.3 Deletion
You may request deletion of your account and personal information, subject to legal retention requirements and school policies.
9. Updates to this policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page, updating the "Last Updated" date, and sending notifications through the app or email for material changes. Your continued use of HelloBooth after changes indicates acceptance.
10. Contact information
SparkLab Technologies Limited
Level 2, Lloyd Mall, Entebbe Road, Kampala, Uganda
Email: info@sparklabstech.net
Phone: +256 326 810 001
WhatsApp: +256 792 436 039
Data Protection Officer: dpo@sparklabstech.net
11. Governing law
This Privacy Policy is governed by the laws of the Republic of Uganda, including the Data Protection and Privacy Act, 2019. Disputes shall be resolved through the appropriate Ugandan courts or regulatory authorities.